Enerqubix — Digital Marketing & AI Search Agency

Legal

Privacy Policy

Last updated: [CONFIRM: date of legal review]

Enerqubix AI Private Limited (“Enerqubix”, “we”, “us”) operates enerqubix.com. This policy explains what personal data we collect, why we collect it, how long we keep it, and what rights you have. It is written in plain English and governed by India’s Digital Personal Data Protection Act 2023 (“DPDP Act”).

1. Who is responsible for your data?

Data controller: Enerqubix AI Private Limited, CIN U62011TN2026PTC192474, Perungudi, Chennai, Tamil Nadu, India.

Grievance officer: [CONFIRM: name and email address of designated grievance officer as required by the DPDP Act]

You can reach us by email at digitalpartner@enerqubix.com or via WhatsApp on +91 76049 28726.

2. What personal data do we collect?

Via our contact and audit request forms (Brevo)

  • Name
  • Business name and website URL
  • Country and city
  • Industry
  • Monthly advertising budget (range selection)
  • What you want to achieve (free-text)
  • WhatsApp or phone number
  • Consent to contact (required checkbox)
  • Consent to marketing emails (optional, unticked by default)

Via WhatsApp

When you message us on WhatsApp, we receive your phone number and the content of your messages. WhatsApp is operated by Meta Platforms Ireland Ltd and is subject to Meta’s own privacy policy.

Via website analytics

We use [CONFIRM: analytics tool, e.g. Google Analytics 4] to understand how visitors use our website. This collects pages visited, time on site, device type, browser, and an approximate geographic location derived from your IP address. No name or email address is attached to analytics data.

Via Meta Pixel

Our website loads the Meta Pixel, which records pages you visit and actions you take. This data is used to measure the performance of our Meta advertising campaigns and to build audiences for future ads. Meta may combine this data with information from its own platforms. You can opt out of interest-based advertising at youronlinechoices.eu or through your device settings.

3. Why do we collect your data?

PurposeLegal basis (DPDP Act)
Respond to your enquiry or deliver your free audit reportConsent given via the form
Deliver agreed digital marketing servicesContractual necessity
Send marketing insights and updates by emailSeparate optional consent (unticked by default)
Measure and optimise Meta advertising campaigns via Meta PixelLegitimate interest (advertising performance)
Understand how visitors use our websiteLegitimate interest (website improvement)

4. How long do we keep your data?

  • Enquiry data — kept for [CONFIRM: e.g. 2 years] from the date of last contact, then permanently deleted.
  • Active client data — kept for [CONFIRM: e.g. 5 years] after the engagement ends to meet tax and legal obligations under Indian law, then deleted.
  • Analytics data — retained in accordance with [CONFIRM: analytics tool]’s default retention settings (e.g. 14 months for Google Analytics 4).
  • WhatsApp messages — retained for [CONFIRM: e.g. 2 years] after last contact.
  • Marketing consent records — kept for [CONFIRM: e.g. 3 years] after you unsubscribe, as evidence of consent and withdrawal.

5. Who do we share your data with?

We do not sell personal data. We share it only with the following processors who help us deliver our services:

  • Brevo (Sendinblue SAS) — form collection and email delivery; data stored in the EU under Brevo’s data processing agreement.
  • Meta Platforms Ireland Ltd — Meta Pixel and ad measurement.
  • Google LLC — website analytics. [CONFIRM: also Google Workspace/Gmail if used for client communication]
  • Vercel Inc — website hosting in the USA; standard server logs may include IP addresses. No personal data is processed at the Vercel layer beyond these logs.

We may also disclose data where required by Indian law, a court order, or a request from a competent authority.

6. Your rights

Under India’s DPDP Act 2023

  • Know what personal data we hold about you
  • Correct inaccurate or incomplete data
  • Erase your data (subject to legal retention requirements)
  • Withdraw consent at any time
  • Nominate someone to exercise these rights on your behalf
  • Raise a complaint with India’s Data Protection Board once it is constituted

UK and EEA clients — additional GDPR rights

  • Restrict or object to processing
  • Request a portable copy of your data
  • Lodge a complaint with your local supervisory authority (e.g. ICO in the UK, your national data protection authority in the EEA)

7. How to withdraw consent

You can withdraw your consent or exercise any of the rights above at any time. Send an email to digitalpartner@enerqubix.com with the subject “Privacy request” and describe what you would like us to do.

We will acknowledge your request within [CONFIRM: e.g. 3 working days] and complete it within [CONFIRM: e.g. 30 days]. We may ask you to verify your identity before acting on the request.

Withdrawing consent to marketing emails does not affect our ability to contact you about an existing service engagement.

8. Grievance officer

As required by the DPDP Act 2023, we have designated a grievance officer to handle data-related complaints:

[CONFIRM: name, designation, email and postal address of grievance officer]

If you are not satisfied with our response, you may escalate your complaint to India’s Data Protection Board when it begins operations.

9. Changes to this policy

We may update this policy when our practices change or when the law requires it. The “Last updated” date at the top of the page will always reflect the most recent revision. Material changes that affect your rights will be communicated by email to active clients.

Questions about your privacy?

Email us and we will respond within [CONFIRM: response time], Monday to Saturday, India time.

Email usContact page